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Returns

RETURNS:

Dirty Jane will accept any item for return and exchange the item within 30 days of receiving your delivery. If for any reason you change your mind on any full priced item you've purchased from us, you are more than welcome to return your item(s) for a credit note. We do not accept returns or exchanges on sale items. 

Once we receive your return, you will be issued with a credit note via email to the email address used to place the order, and your credit note will be valid for 12 months from the date of issue. Please note, we are unable to reimburse any shipping costs unless an item is deemed faulty.

RETURNING YOUR ORDER

To facilitate the return of an item you've purchased from us, please follow the below steps:

  1. Email info@dirtyjane.com with 'Return' in the subject of your email. In your email include: our full name, mailing address, telephone number, order number, the item(s) you are returning and the reason for return.
  2. Upon receiving your email from our customer care team, simply send your item(s) to Dirty Jane via a tracked method of postage. The return addres swill be snet to your email. 

RETURNS CONDITIONS

  • Returns must be received by us within 30 days of delivery.
  • Items may only be returned with upon emailing Dirty Jane first. 
  • Items must be received in their original condition – unworn, unwashed, with all tags attached. We reserve the right to reject your return if it has an odor of perfume/deodorant or makeup/tanning marks.
  • If your return is not received in its original condition, a credit note will not be issued and your item will be returned to you.
  • Sale items and items purchased during promotional sale periods are not eligible for return.
  • Please choose carefully when purchasing intimates, jewelry or skin care products as we are unable to accept returns on these products.
  • Please note, we are unable to credit original shipping costs unless an item is deemed faulty by our returns department.

Every endeavor is made to ensure returns are processed within 1-2 business day of receiving your return.

If you have not received your credit note via email within the timeframe and your tracking information states that your return has been received by us, please don't hesitate to get in contact with us at info@dirtyjane.com 

We recommend using a tracked method of postage to return your item(s) to us as we cannot be responsible for lost or stolen parcels that do not reach us.

FAULTY ITEMS

If you believe your garment has a fault, please email info@dirtyjane.com with your order information and a photo of the fault.

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