Our RETURN POLICY has recently changed. Please read carefully.
Something not fit as expected? No problemo, we’re happy to help with that. Dirty Jane accepts returns up to 30 days from the date your item was shipped.
Full-price items are eligible for a refund or store credit. You can select your preference when you request your return.
Discounted items are eligible for store credit only – this means anything you purchased on sale or with a discount code.
Exchanges - If you need to exchange an item for a different size or color, the best way to do that is to head to www.dirtyjane.com and purchase the correct size or color. If you wait for a store credit, we can’t guarantee the style and size you need will still be available.
Final Sale items are final sale, no exceptions.
Gift certificates are non-refundable.
We do not accept chamois for returns under any circumstances as we cannot safely resell them.
Popular Questions About Returns And Exchanges
We are a small business and need to resell the items you send back to us. This means to qualify for a refund or store credit, your returned item must meet these requirements:
1 - Item is in new, unused condition. This means:
All original tags and packaging are returned with the item
Product is unworn other than to try it on
Product is stain-free (no deodorant marks!) and unwashed
Product is free of lint, dog fur and perfume
Product is not excessively wrinkled
2 - You contact us within 30 days of the date your item was shipped.
3 - You ship the item to us at your expense (we highly recommend using a tracking service)
4 - We receive the item within 14 days of requesting a refund or store credit (no exceptions).
Did your item arrive damaged or with a manufacturer defect?
If so, please take pictures of your product right away. Clear images that show the damage/defect up close are best.
Email the photos and a description of the damage email@example.com, and we’ll be in touch with a resolution.
Please do NOT contact or send your item directly to the manufacturer.
We are not responsible for lost items that you return to us. We provide a spot to include a tracking number and strongly recommend using it. We also recommend you purchase insurance for any items over $75.
Where do I send my return?
AS OF JUNE 30TH, ALL RETURNS WILL NEED TO BE SHIPPED TO OUR RETURN CENTER IN SQUAMISH, BRITISH COLUMBIA.
You'll be notified by email when your return has been received and processed. Returns are usually processed within 7-10 days (longer around holiday/sale time). We're a small team, please be patient!
If you requested store credit, you'll receive it in the form of a gift card.
If you requested a refund, it’ll be returned to the original method of payment.
Can I get a refund or exchange on final sale items?
No. Final sales are 100% final, no exceptions.
What if I received something as a gift and it doesn't fit?
If you received an item as a gift, you will need to contact the gift-giver for the order number and email used at checkout. Once the returned item is received, a store credit will be emailed to you in the form of a gift certificate.
Without this information, you cannot return an item for a store credit.
What if I got a discount code after I placed my order?
Discount codes and sale prices are not retroactive. If it hasn't expired, you can use the discount code on your next purchase. Please note that discount codes are not interchangeable between our two websites - www.dirtyjane.com and www.dirtyjane.ca.
I would love to be an ambassador for Dirty Jane. Where can I apply?