NEED TO RETURN AN ITEM?
Below you'll find answers to your questions and instructions on how to return or exchange your item.
If you don't see the information you need, please send us an email to firstname.lastname@example.org or reach out on the live chat -- the yellow button on the bottom right-hand of your screen.
Popular Questions About Refunds And Exchanges
Will I get a full refund if I return something I bought?
Dirty Jane will accept any item for exchange or store credit (excluding shipping charges) as long as it meets these requirement:
- Item is in new, unused condition.
- All original tags and packaging are returned with the item.
- Contact us within 30 days of receipt of your item.
- Ship the item to us at your expense.
If your product arrives to you damaged or with a manufacture defect, you will receive a full refund.
If my item is damaged or has a manufacture defect, how do I get a refund?
Please take pictures of your product right away. Clear images that show the damage/defect up close are best. Send these images to us at email@example.com . We will require proof of purchase. Please do NOT send your item directly to the manufacturer.
How long do I have to return my item?
All items must be received within 30 days of receipt to be eligible for a store credit, exchange or full refund (if it is defective).
Where do I send my return?
Please use the button at the bottom of this page to instigate your return. We'll send you an address where you can mail your item via email. And you'll be notified by email when your return has been received and processed. Returns are usually processed within 7 days.
Is there a situation where I might not get a full refund?
Yes, if you return an item to us and it's been used, is missing parts and is not in it's original package, you may only get a partial refund/store credit or no refund/store credit at all.
How will I get my refund (if applicable)?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At that time, we will also notify you if your request is approved or rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Can I get an store credit or refund on a sale item?
No. Sale items are final.
Can I exchange an item?
If you need to exchange it for the same item in a different size, use the link at the bottom of this page to begin the process. If your item is broken or defective please take as many pictures of the damage as you can and include them with your return request.
What if I received something as a gift and it doesn't fit?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. This means they will know the item was returned.
Where do I ship my item for refund, store credit or exchange?
To return your product you can use the link below to begin the process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.